Many users have reported this issue being HP-specific. But this issue can be caused by various reasons and can occur to any. Go through this article to find causes and solutions for this issue.
What Causes the “Scan to Computer is No Longer Activated” Error?
How to Fix the Error?
Check your wires properly if it’s a wired connection. And wireless setup in case you have one. And if the problem persists, try the below-listed methods to solve the problem:
Incorrect drivers Stopped WIA service Incompatible software Problem with ScanToPCActivationApp
Install the Correct Drivers
Since scanners and printers are hardware, they require drivers to function. And if devices don’t have the correct drivers, this issue can occur. You can try to delete the drivers, so Windows will automatically install the correct drivers when you restart. Follow the steps: Windows default drivers may not work properly with some devices. You can also try to install the correct drivers of your particular brand’s hardware manually. Search online for drivers of your brand and model. And try to follow instructions from authentic websites.
Start WIA Service
WIA(Windows Image Acquisition) is a Windows service to communicate the imaging devices with the OS and drivers. This service needs to start up while you try to connect any printer or scanner with your computer. Follow the steps to start this service when you boot your PC automatically:
Run ScanToPCActivationApp Compatibility Mode
As HP itself mentions, the problem is related to their software. ScanToPCActivationApp is one of HP’s services that allow users to log in to their servers. And users have reported this service not being compatible with the higher OS versions of Windows. To fix the issue with it, you can run this service in compatibility mode:
End scanToPCActivationApp Compatibility Mode
If the error doesn’t seem to resolve even after you run the service in compatibility mode, you can try to disable the service. This won’t impact your printing and scanning process. You can enable this service whenever needed by following the same process; just click Enable option at last.
Stop Windows Push Notification
Sometimes the notifications keep coming, although scan and print work fine. In such a case, you may have to stop the windows push notification service. To do so, follow:
